WEDDING RING HORROR: Kishwer Had To Yell At Kiah Jewellers To Get Her Money Back!
TV actress Kishwer Merchant breaks her silence and recounts the case of her broken wedding ring
Yesterday, we told you that Kishwer Merchant is fuming
after two diamonds on her wedding ring fell off just a month into her marriage
(Why Is TV Actress Kishwer Merchant Regretful Just A Month After Her Marriage?,
Jan 15). The ring in question was from well-known Kiah Jewellers. To get a
blow-by-blow account of what happened, we called Kishwer this morning and she
gave us a detailed account of what happened.
Excerpts:
We believe you are extremely miffed with one of your
wedding rings being broken...
Yes. It happened with the ring I took from Kiah Jewellers
in Infinity 2, Malad. A diamond fell off 3-4 days after the wedding so I went
to the store to tell them about the issue. They made me speak to a senior
employee over the phone, who said that they will need to keep the ring for 20
days.
I refused saying that I wouldn’t be able to give it for
that long since it’s my wedding ring. While this senior employee didn’t seem to
care at all, the employees at the store offered me kind words and said that
they will try and give the ring back to me in 7-8 days.
Eventually, I got my ring back in 9. I received the ring
on December 30 (2016). But wait, on January 10 (2017) I was back at the store
because another diamond had fallen.
Go on...
I completely lost it because such poor quality products
are not expected from a brand like Kiah. I told them to either give me another
ring or refund the money. They agreed to show me other rings, for which I went
to the store next day. However, to my dismay they only had 8-9 rings and I
didn’t like any. Also, I wanted to get another ring for the same price as the
previous one. They began showing me options on the computer screen. How am I
supposed decide on my WEDDING ring by looking at on-screen options? Will I not
want to put it on my finger and see how it looks?
Then?
I was enraged and gave them a piece of my mind. They
insisted that I come the next day, yet again, to look at a more elaborate
collection. Why can’t a store as big as Kiah fu***ng ensure that the collection
is in place when they have called a customer?
I had had enough and asked for my money back. I was
literally yelling at them and once they realised that I was not relenting, they
agreed to refund the money. What appalled me was that there was no sentiment
involved. Phew! They weren’t apologetic about the fact that someone’s wedding
ring is of poor quality!
Did they give you the money right away?
No, they said they will send the cheque across the next
day, but the same evening I got a call from them asking me to drop by and
collect it. Eventually, my mother went to get it.
My parents and Suyyash’s (Rai) mom have been wearing
their wedding rings for so long and not one diamond has fallen. This is
RIDICULOUS. In a span of 1 month the diamonds on my ring have fallen twice.
Image Source: twitter/KishwerM
